Privacy policy effective 10/02/2025

1. Information We Collect

  • Payment Details: If you make a purchase on our website, we may collect your payment information to process transactions.
  • Cookies: We use cookies to improve your browsing experience and to help us understand how visitors use our site. Cookies are small data files stored on your device.

2. How We Use Your Information

  • To process your purchases and transactions.
  • To enhance your experience on our website by personalization and improved navigation.
  • To analyze website usage through cookies.

3. Sharing Your Information

  • We do not share your personal or payment information with third parties.

4. Cookies and Tracking Technologies

  • Cookies help us understand how visitors interact with our site. You can disable cookies through your browser settings at any time.

5. Your Rights and Contact

  • If you have any questions about your data or want to exercise your rights, you can contact us at: formoco.net@gmail.com

6. Changes to This Privacy Policy

  • We may update this policy occasionally to reflect changes in our practices or for legal reasons. When we do, we will revise the "Effective Date" above.

Terms of Service (ToS) for Formoco.net

Last Updated: October 7, 2025

Welcome to Formoco.net!
By accessing or using Formoco.net ("Website"), you agree to be bound by these Terms of Service ("ToS"). If you do not agree, please do not use our Website. Formoco.net is a marketplace connecting customers with unique creations by small business owners. We act as an intermediary, not the manufacturer or direct supplier of products.

1. Use of the Website

  • You must be at least 18 years old or have legal guardian consent to use the Website.
  • You agree not to use the Website for unlawful purposes, including but not limited to fraud, unauthorized access, or distributing harmful content.
  • We reserve the right to suspend or terminate access to the Website for violations of these terms.

2. Orders and Payments

  • All orders are subject to availability and acceptance. We reserve the right to cancel orders due to stock issues, pricing errors, or suspected fraud.
  • Prices are listed in USD and exclude applicable taxes or customs fees, which are the customer’s responsibility.
  • We use secure payment processors, but we are not liable for issues arising from third-party payment services.
  • By placing an order, you confirm the accuracy of your provided information (e.g., shipping address).

3. Intellectual Property

  • All content on Formoco.net (e.g., images, logos, text) is owned by Formoco or its licensors and protected by copyright and trademark laws.
  • You may not reproduce, distribute, or use our content without written permission, except for personal, non-commercial use.

4. Third-Party Suppliers

  • Formoco.net operates as an e- commerce platform. Products are fulfilled by third-party suppliers (small business owners). We are not responsible for manufacturing defects, delays caused by suppliers, or product quality issues beyond our control.
  • We strive to do everything we can to ensure suppliers meet quality standards but cannot guarantee their performance.

5. Limitation of Liability

  • Formoco.net is provided "as is." We do not warrant that the Website will be error-free or uninterrupted.
  • To the fullest extent permitted by law, Formoco and its affiliates are not liable for indirect, incidental, or consequential damages (e.g., lost profits, data loss) arising from your use of the Website or products purchased.
  • Our liability is limited to the amount paid for the product in question.

6. Governing Law and Dispute Resolution

  • These ToS are governed by the laws of [Ky, USA].
  • Any disputes will be resolved through negotiation or, if necessary, binding arbitration in [Lebanon, Ky]. You waive the right to participate in class-action lawsuits.

7. Changes to ToS

  • We may update these ToS at any time. Changes will be posted on this page with an updated "Last Updated" date. Continued use of the Website constitutes acceptance of the revised terms.

Shipping Policy for Formoco.net

Last Updated: October 7, 2025

At Formoco.net, we partner with small business owners worldwide to bring you unique creations. Our e- commerce model means products are shipped directly from our suppliers to you. Below is our shipping policy to set clear expectations.

1. Free Shipping

  • We offer free standard shipping on all orders, regardless of order value.
  • Free shipping applies to the standard shipping method only. Expedited options, if available, may incur additional costs.

2. Shipping Times

  • Processing Time: Orders are typically processed within 2-5 business days by our suppliers. Custom or handmade items may take longer (up to 7-10 business days).
  • Delivery Time:

    Domestic (USA): 5-10 business days after processing.
    International: 10-20 business days after processing, depending on the supplier’s location and destination.

  • Note: Delivery times are estimates and may vary due to supplier delays, customs processing, or unforeseen events (e.g., weather, holidays). Formoco.net is not responsible for delays beyond our control.

3. Shipping Methods and Tracking

  • We use various carriers (e.g., USPS, FedEx, or international equivalents) depending on the supplier’s location.
  • A tracking number will be provided via email once your order ships, if available. Some low-cost items may use untracked shipping methods.
  • You are responsible for providing an accurate shipping address. We are not liable for delays or losses due to incorrect addresses.

4. International Shipping

  • We ship to most countries, but restrictions may apply based on supplier capabilities or local regulations.
  • Customers are responsible for all customs fees, duties, or taxes imposed by their country. These are not included in the product price or shipping cost.
  • International orders may experience delays due to customs processing, which is beyond our control.

5. Lost or Damaged Packages

  • Lost Packages: If your order doesn’t arrive within 30 days of the estimated delivery date, contact us at [formoco.net@gmail.com]. We’ll investigate with the supplier and may offer a refund or replacement.
  • Damaged Packages: If your order arrives damaged, contact us within 7 days of delivery with photos of the damage. We’ll coordinate with the supplier for a replacement or refund.

6. Contact Us
For shipping questions or issues, reach out via email [formoco.net@gmail.com].

Return and Refund Policy for Formoco.net

Last Updated: October 7, 2025

At Formoco.net, we want you to be thrilled with your purchase of unique creations from small business owners. Due to our dropshipping model, returns and refunds are subject to the policies of our third-party suppliers, but we’ve outlined a clear process to ensure transparency and satisfaction.

1. Eligibility for Returns

  • Time Frame: You may request a return within 30 days of receiving your order.
  • Condition: Products must be unused, in original packaging, and in the same condition as received. Custom or personalized items are non-returnable unless defective.
  • Defective or Incorrect Items: If your product arrives damaged, defective, or is not as described, contact us immediately for assistance.

2. Return Process

  • Step 1: Contact our 24/7 live chat or email [formoco.net@gmail.com] within 30 days of delivery with your order number, reason for return, and photos (if applicable, e.g., for defects).
  • Step 2: We’ll coordinate with the supplier to approve the return and provide a return address (if applicable).
  • Step 3: Ship the item back using a trackable method. You are responsible for return shipping costs unless the item is defective or incorrect.
  • Note: Some suppliers may not accept physical returns due to international shipping constraints. In such cases, we may offer alternative resolutions (e.g., refunds without return).

3. Refunds

  • Once the return is received and inspected by our supplier (typically within 5-10 business days), we’ll notify you of approval or rejection.
  • Approved refunds will be processed to your original payment method within 7-14 business days, depending on your bank or payment provider.
  • Refunds cover the product price only, excluding original shipping costs, unless the return is due to our error or a defective product.
  • If a product cannot be returned due to supplier constraints, we may offer store credit or a partial refund at our discretion.

4. Non-Returnable Items

  • Custom-made or personalized products.
  • Items marked as “final sale” on the product page.
  • Products damaged due to misuse or improper handling.

5. Damaged, Defective, or Incorrect Orders

  • For defective or incorrect items, we’ll work with the supplier to provide a replacement or full refund, including return shipping costs, if applicable.
  • Please provide photos and a description of the issue within 7 days of delivery.

6. Contact Us
For return or refund inquiries, email us at [formoco.net@gmail.com]. We’re here to help!