General Questions
1. Is my personal information safe?
Yes! We prioritize your privacy and use secure systems to protect your data. See our Privacy Policy for details on how we collect, use, and safeguard your information.
Ordering and Payments
2. What payment methods do you accept?
We accept major credit/debit cards, PayPal, and other secure payment methods listed at checkout. All transactions are processed through trusted, encrypted payment gateways.
3. Why was my order canceled?
We may cancel orders due to stock unavailability, pricing errors, or suspected fraud. If this happens, we’ll notify you immediately and issue a full refund to your original payment method.
Shipping
4. Do you offer free shipping?
Yes! We provide free standard shipping on all orders. Expedited shipping options, if available, may incur additional costs.
5. How long will my order take to arrive?
- Processing Time: Orders are processed by our suppliers within 2-5 business days (up to 7-10 days for custom items).
- Delivery Time:
Domestic (USA): 5-10 business days after processing.
International: 10-20 business days after processing, depending on the supplier’s location and customs.
Delays may occur due to holidays, customs, or other factors. See our Shipping Policy for details.
6. Will I get a tracking number?
Yes, if tracking is available, we’ll email you a tracking number once your order ships. Some low-cost items may use untracked shipping methods, but we’ll inform you at checkout.
7. Do you ship internationally?
Yes, we ship to most countries, but availability depends on our suppliers. Customers are responsible for any customs fees, duties, or taxes. See our Shipping Policy for more info.
8. What if my package is lost or damaged?
- Lost Packages: If your order doesn’t arrive within 30 days of the estimated delivery date, we’ll investigate and may offer a refund or replacement.
- Damaged Packages: If your order arrives damaged, provide photos and a description within 7 days of delivery. We’ll work with the supplier for a replacement or refund.
Returns and Refunds
9. Can I return my order?
Yes, you can request a return within 30 days of delivery for unused items in original condition. Custom or personalized items are non-returnable unless defective. See our Return and Refund Policy for details.
10. How do I request a return?
Submit your order number, reason for return, and photos (if applicable) within 30 days of delivery. We’ll provide instructions, which may include a return address from the supplier. You’re responsible for return shipping costs unless the item is defective or incorrect.
11. How long does it take to get a refund?
Once the supplier receives and inspects your return (typically within 5-10 business days), we’ll process your refund within 7-14 business days to your original payment method. Refunds cover the product price only, unless the return is due to our error.
12. What if I received a defective or incorrect item?
Provide photos and a description of the issue within 7 days of delivery. We’ll coordinate with the supplier for a replacement or full refund, including return shipping costs if applicable. See our Return and Refund Policy for more.
Products and Suppliers
13. Are your products handmade?
Many of our products are unique, handmade creations by small business owners. Product descriptions specify whether an item is handmade or crafted by our suppliers.
14. Why do some products take longer to ship?
Since we work with small business owners worldwide through our marketplace model, some items (especially custom or handmade ones) require extra time for crafting or shipping from international locations. We aim to provide accurate timelines at checkout.
15. What if a product is out of stock?
If an item is out of stock after you place an order, we’ll notify you and issue a full refund or offer an alternative product, if available.
Customer Support
16. How can I contact you?
Email us at formoco.net@gmail.com for any questions or issues with your order. We typically respond within a few hours.